Terms and Conditions

Last updated: May 7, 2026

These Terms and Conditions apply to all purchases made through the website of Ryan and Megan Perth.

By visiting our website, placing an order, or using our services, you agree to these Terms and Conditions. Please read them carefully before placing an order.

1. Applicability

These Terms and Conditions apply to every offer, order, purchase, and agreement between Ryan and Megan Perth and the customer.

By placing an order on our website, you confirm that you have read, understood, and accepted these Terms and Conditions, together with our Privacy Policy, Return & Refund Policy, and any other policies published on our website.

If you do not agree with these Terms and Conditions, you should not place an order through our website.

2. Product Information

We do our best to display and describe our products as accurately as possible.

Product descriptions, images, sizes, colours, availability, and prices are provided with care. However, small differences may occur due to screen settings, lighting, product updates, supplier changes, or human error.

We reserve the right to correct errors, inaccuracies, or omissions at any time, including after an order has been placed. This may include errors related to product descriptions, pricing, promotions, availability, delivery times, or shipping information.

If a product is unavailable after your order has been placed, we will contact you with a suitable solution.

3. Orders

When you place an order, you are responsible for ensuring that all information provided is complete and accurate.

This includes, but is not limited to:

  • Your full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Product selection

  • Size, colour, or variant selection

After placing an order, you will receive an order confirmation by email. This confirmation means that we have received your order, but it does not automatically mean that the order has been accepted or processed.

We reserve the right to refuse, cancel, or limit an order if there is a valid reason to do so, including suspected fraud, incorrect pricing, product unavailability, payment issues, or misuse of our services.

4. Payment

Orders are processed after full payment has been received.

The available payment methods may vary depending on your country, location, currency, and the payment providers available at checkout.

Customers are responsible for checking which payment methods are available for their location before placing an order.

All prices shown on our website are displayed in the applicable currency shown at checkout. Additional charges, such as currency conversion fees, bank fees, customs duties, or import taxes, may be charged by third parties and are the customer’s responsibility where applicable.

5. Order Processing

After your order has been placed and payment has been received, we will begin processing your order.

Our estimated processing time is:

Processing time: 1–3 business days

Processing times may be longer during busy periods, holidays, sales, product launches, supplier delays, or unexpected circumstances.

Once an order has been processed or forwarded to our fulfilment partner, it may no longer be possible to cancel or change the order.

6. Shipping and Delivery

We work with trusted fulfilment partners, suppliers, and shipping carriers to deliver your order.

Some orders may be shipped directly from our supplier or fulfilment partner, which may be located outside your country, including in China.

Our estimated shipping time is:

Estimated shipping time: 3–7 business days, depending on your location

Please note that delivery times are estimates only and are not guaranteed. Delays may occur due to customs, local postal services, carrier delays, holidays, weather conditions, incorrect address details, or other circumstances outside our control.

Once your order has been shipped, you may receive tracking information where available.

7. Shipping Address Responsibility

Customers are responsible for providing a correct and complete shipping address at checkout.

We are not responsible for delays, failed deliveries, or lost packages caused by:

  • Incorrect address details

  • Missing house numbers or apartment numbers

  • Typing errors

  • Incomplete delivery information

  • Refusal of delivery

  • Failure to collect the package

  • Moving address after placing the order

If you notice an error in your shipping address, please contact us within 24 hours after placing your order at:

Email: info@ryanmeganperth.com

We will do our best to help, but we cannot guarantee that changes can be made once the order has been processed or shipped.

8. Delivery Confirmation

If tracking information shows that a package has been delivered to the address provided by the customer, the order will be considered delivered.

Ryan and Megan Perth is not responsible for lost, stolen, or misplaced packages after confirmed delivery.

If tracking shows that your package has been delivered but you have not received it, we recommend checking with your local carrier, neighbours, household members, building reception, or parcel collection point.

9. Returns and Cancellations

For all return conditions, return costs, refund rules, and cancellation information, please refer to our separate Return & Refund Policy.

Customers must contact us before returning any item. Returns sent without prior approval or to the wrong address may not be accepted or refunded.

Return shipping costs are the responsibility of the customer, unless otherwise required by applicable law.

10. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible at:

Email: info@ryanmeganperth.com

Please include:

  • Your order number

  • A clear description of the issue

  • Photos or videos of the product

  • Photos of the packaging, if relevant

We will review the situation and offer an appropriate solution, such as a replacement, refund, or other suitable resolution.

Please do not return any damaged, defective, or incorrect item before contacting us first.

11. Prices and Promotions

All prices and promotions shown on our website are subject to change without prior notice.

We reserve the right to modify, suspend, or end promotions, discounts, or special offers at any time.

Discount codes must be used correctly at checkout. Discounts cannot usually be applied after an order has already been placed.

If an incorrect price is displayed due to a technical error, typing error, or system issue, we reserve the right to cancel the order and refund the customer.

12. Limitation of Liability

Ryan and Megan Perth is not liable for indirect damages, loss of profit, loss of data, loss of business, or other consequential damages resulting from the use of our website, products, or services.

Our liability is limited to the amount paid by the customer for the relevant order, unless applicable law states otherwise.

Nothing in these Terms and Conditions limits or excludes rights that cannot legally be limited or excluded.

13. Use of Our Website

You agree not to misuse our website or services.

You may not:

  • Use our website for illegal purposes

  • Attempt to interfere with the security of our website

  • Copy, reproduce, or resell our content without permission

  • Upload malicious software or harmful code

  • Use automated systems to scrape, copy, or collect information from our website

  • Place fraudulent or abusive orders

We reserve the right to restrict access to our website or cancel orders if we believe our website or services are being misused.

14. Intellectual Property

All content on our website, including but not limited to text, images, product descriptions, logos, graphics, designs, branding, and layout, belongs to Ryan and Megan Perth or its licensors.

You may not copy, reproduce, distribute, modify, publish, or use any content from our website without our prior written permission.

Unauthorized use of our intellectual property may result in legal action.

15. Customer Accounts

If you create an account on our website, you are responsible for keeping your login details secure.

You are responsible for all activity that takes place under your account.

Please contact us immediately if you believe your account has been accessed without permission.

We reserve the right to suspend or close customer accounts if we suspect misuse, fraud, or violation of these Terms and Conditions.

16. Complaints Procedure

If you have a complaint about our products or services, please contact us in writing at:

Email: info@ryanmeganperth.com

Please include:

  • Your full name

  • Order number

  • A clear description of the complaint

  • Any relevant photos, videos, or documents

We aim to respond to complaints within 5 business days.

If more time is needed to investigate your complaint, we will inform you as soon as reasonably possible.

17. Force Majeure

Ryan and Megan Perth is not responsible for delays or failure to perform our obligations where this is caused by circumstances beyond our reasonable control.

This may include, but is not limited to:

  • Shipping carrier delays

  • Customs delays

  • Supplier delays

  • Natural disasters

  • Strikes

  • War or political unrest

  • Pandemics or public health measures

  • Technical failures

  • Government restrictions

  • Import or export issues

In such cases, we will do our best to keep customers informed and provide a reasonable solution where possible.

18. Privacy and Data Protection

We handle personal information in accordance with our Privacy Policy.

By using our website or placing an order, you acknowledge that your personal information may be processed for purposes such as order fulfilment, payment processing, customer service, shipping, fraud prevention, and legal compliance.

19. Changes to These Terms and Conditions

We may update or change these Terms and Conditions from time to time.

The latest version will always be available on our website. The date at the top of this page shows when these Terms and Conditions were last updated.

By continuing to use our website after changes have been published, you agree to the updated Terms and Conditions.

20. Applicable Law

These Terms and Conditions are governed by the laws of the Netherlands, unless mandatory consumer protection laws in your country provide otherwise.

Any disputes will first be handled through our complaints procedure. If a dispute cannot be resolved, it may be submitted to the competent court, unless applicable law provides another mandatory procedure.

21. Contact Information

For questions about these Terms and Conditions, your order, or our services, please contact us at:

Company name: Ryan and Megan Perth
Email: info@ryanmeganperth.com